Someone I know seems to have developed a gambling problem — what should I do?

Start by having an open, honest conversation with them and show empathy. Let them know about tk9990's live chat support or suggest they email support@tk9990.cam. Our support team understands the situation and is able to provide the right help.

🛡️ Safe and Responsible Entertainment

tk9990 Responsible Gaming —
In your control, for your protection

Set limits on your entertainment, keep yourself safe, and contact our 24/7 support team at any time if you need help.

Why we give responsible gaming the highest priority

tk9990 believes that online betting and casino gaming is only enjoyable when it is conducted in a controlled and mindful way. Our platform has created an environment for players in Bangladesh where entertainment always stays within personal and financial boundaries.

The core principle of responsible gaming is this — betting is never a source of income, it is a form of entertainment. Whenever you feel that gaming is affecting other areas of your life, that is the moment to set limits. We provide you with the tools to manage your own account at any time.

21+ tk9990 is for those aged 21 and above only. Opening an account for minors is strictly prohibited.

Warning signs of problem gambling

Placing repeated bets to try to recover money lost
Being unable to stop betting
Hiding gambling from family and friends
Neglecting daily responsibilities
Continuing to play despite financial pressure
Feeling mentally unsettled or irritable

Keep in mind

If you experience any of these signs, contact our 24/7 live chat support immediately or activate a deposit limit or self-exclusion on your own account.

Our protection tools and commitments

tk9990 has multiple responsible gambling tools ready to give players full control.

Deposit Limit

You can set daily, weekly or monthly deposit limits. Reducing a limit takes effect immediately; increasing one requires a cooling-off period.

Self-Exclusion

If you feel you need a break, activate self-exclusion for anywhere from 30 days to 5 years. During this time, logging in to your account and making deposits will be completely blocked.

Time-Out Break

For a short break, set a time-out from 24 hours up to 6 weeks. Your balance remains secure during the break and withdrawals are still possible.

Age Verification

Age verification is mandatory at registration and before the first withdrawal. Accounts belonging to those under 21 are closed immediately.

Loss Limit

Decide in advance how much loss you are willing to accept within a set time period. Once the limit is reached, betting will pause automatically.

24/7 Support

Our Bangla-speaking support team is available around the clock on live chat for any responsible gaming assistance you need. No judgment — just help.

How to activate limits

The responsible gaming tools at tk9990 are easy to manage directly from your account.

Log in to your account

Open account settings

From the profile menu, go to the "Responsible Gaming" or "Safety Settings" section.

Choose your preferred limit

Select whichever you need — deposit limit, loss limit, time-out or self-exclusion.

Confirm

Confirm the change — reducing a limit is immediate, while increasing one takes effect after the next cooling-off period.

Get support

If you have trouble setting it yourself, contact us on live chat and we will help.

The Self-Exclusion process

Self-Exclusion is the most powerful responsible gaming tool available. Activating it makes your account completely inactive for the chosen period.

Exclusion period	Effective duration	Reactivation
30 days	Instant	Apply yourself when period ends
6 months	Instant	Apply yourself when period ends
1 year	Instant	Via support
5 years	Instant	Via support

During self-exclusion

Login will be completely blocked
No new deposits will be accepted
Available balance can still be withdrawn
Promotional emails are stopped automatically
Cancelling the exclusion before the period ends is not possible

Healthy and enjoyable betting habits

Responsible gaming does not always mean playing less — it means playing mindfully. Following the tips below will keep betting a source of enjoyment at all times.

Do these

Set a budget before you play and stick to it
See betting as entertainment, not as a way to earn money
Take regular breaks and keep an eye on the time
Only bet within your means
Accept losses as normal — they are part of the game
Prioritise spending time with family and friends
Withdraw a portion of your balance after a win

Avoid these

Do not place large bets driven by emotion
Do not rush to win back money you have lost ("chasing losses")
Do not bet with borrowed money
Do not play while drinking alcohol or when unwell
Do not bet with money set aside for children or family expenses
Do not skip sleep to keep playing
Do not play at the expense of your work or studies

Protection of minors

tk9990 firmly believes that minors should not be connected to online gambling in any way. Our age verification process is strict, and suspicious accounts are suspended immediately pending investigation.

If there are young members in your household, use family safety software on your devices. Use browser password managers and parental controls to restrict access to tk9990 and other online gambling sites.

21+ The minimum age to use the tk9990 platform in Bangladesh is 21. Violating this rule results in permanent account closure.

Need support? We are here for you

Gambling-related problems are a real health issue and there is nothing to be ashamed or embarrassed about. tk9990's support team is always ready to assist you with complete confidentiality.

Contact us on 24/7 live chat — get an instant response in Bangla
Send an email: [email protected] — we will reply promptly
All your communications remain completely confidential
If you want help activating self-exclusion or a limit, just let us know on live chat

Direct contact

[email protected] — email us about anything related to responsible gaming.

Frequently asked questions about responsible gaming

Below are the most commonly asked questions about responsible gambling tools and policies.

After logging in to your account, go to the "Responsible Gaming" section in your profile settings. There you will find options to set daily, weekly or monthly deposit limits. Reducing a limit takes effect immediately. If you have any trouble, contact our 24/7 live chat support.

Yes, even after activating Self-Exclusion you can still withdraw any available balance in your account. Contact the support team to request a withdrawal. No new deposits or betting are possible while self-exclusion is active.

A time-out is a short-term break — typically from 24 hours up to 6 weeks. Once the period ends, your account becomes active again automatically. Self-exclusion is a longer-term decision — from 30 days up to 5 years — and cannot be cancelled before the period expires.

Start by having an open, honest conversation with them and show empathy. Let them know about tk9990's live chat support or suggest they email [email protected]. Our support team understands the situation and is able to provide the right help.

Reducing a deposit limit takes effect immediately. However, increasing a limit requires a cooling-off period to pass, which can typically range from a few days to a week. This delay is intentional — to prevent limits from being raised on impulse.

Yes, age verification is mandatory when registering at tk9990. Identity documents are checked before the first withdrawal. Suspicious accounts are suspended immediately pending investigation. Only those aged 21 or above may use the platform.

For 30-day and 6-month self-exclusions, you need to apply yourself once the period ends. For periods of 1 year or more, reactivation must be done through the support team. This ensures that returning is a conscious decision.

Enjoy tk9990's world-class games
safely

Start today by following our responsible gaming policy. We are always here for any support you need.

tk9990 Responsible Gaming — In your control, for your protection