tk9990's Privacy Policy

In Introduction

tk9990 is a trusted online entertainment platform in Bangladesh. We place the highest importance on our users' privacy. This privacy policy will inform you about what types of information we collect when you use our platform, how that information is used, who it may be shared with, and what measures we take to protect your data.

By using the tk9990.cam website and all related services, you are agreeing to the terms of this privacy policy. This policy applies together with our Terms and Conditions. We may update this policy from time to time and you will be notified of any significant changes.

If you have any questions about this policy, you can contact us. Our 24/7 live chat support or email ([email protected]) is always ready to assist you.

1 What Information We Collect

We collect the following types of information for registration and use of services on the tk9990 platform:

1.1 Personally Identifiable Information

• Full name and date of birth (for age verification)
• Email address
• Mobile number
• National ID card or passport number (when identity verification is required)
• Residential address

1.2 Financial Information

• bKash, Nagad, Rocket, or Upay mobile banking number
• Bank account details (only for bank transfers)
• Deposit and withdrawal transaction history

1.3 Technical and Usage Information

• IP address and device type
• Browser version and operating system
• Platform activity logs (login times, page visits)
• Cookie and session data
• Gaming activity history

2 Purpose of Using Information

We use the collected information for the following purposes:

2.1 Account Management and Verification

Personal information is used to create, manage, and keep your tk9990 account secure. For age verification, we confirm that all our users are 21 years of age or older.

2.2 Financial Transaction Processing

Financial information is used to process deposit and withdrawal transactions and to prevent fraudulent activity.

2.3 Service Improvement

Usage information is analyzed to improve the functionality of our platform, introduce new services, and enhance the user experience.

2.4 Security and Fraud Prevention

Technical information is monitored to detect unauthorized access, hacking attempts, and fraudulent activity.

2.5 Meeting Legal Obligations

Necessary information is retained to comply with applicable laws and regulations and to provide information upon request from regulatory authorities.

2.6 Communication and Support

Contact information is used to send important account-related notifications, transaction confirmations, and to provide customer service.

3 Sharing Information with Third Parties

tk9990 does not sell or rent your personal information. However, information may be shared with third parties in the following limited circumstances:

3.1 Payment Processors

Only the information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, Rocket, and Upay. These providers are governed by their own privacy policies.

3.2 Technology Service Providers

Providers of the site's technical infrastructure, server hosting, and cybersecurity services may have limited access to necessary technical information. They are bound by strict confidentiality agreements.

3.3 Legal Requirements

Necessary information may be provided to authorities in the case of a court order, a lawful request from law enforcement agencies, or any other legal obligation.

3.4 Business Succession

In the event of a sale, merger, or restructuring of tk9990's business, user information may be transferred to the relevant parties. Users will be notified in advance in such cases.

4 Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve the user experience.

4.1 Essential Cookies

These cookies are essential for the basic functionality of the website — such as keeping your login session active and verifying security. Without them, the platform cannot function properly.

4.2 Functionality Cookies

These cookies are used to remember your preferences — such as language selection and personalized settings.

4.3 Analytical Cookies

Anonymous data is collected to understand which sections of our platform are used most and how users navigate. This information is used to improve services.

4.4 Cookie Controls

You can control or delete cookies at any time from your browser settings. However, disabling essential cookies may disrupt some platform functions.

5 Data Security Measures

tk9990 follows the highest industry standards to protect your personal and financial information:

• All data transfers are secured using SSL/TLS encryption technology.
• Sensitive information is stored on servers in an encrypted state.
• Regular security audits and vulnerability assessments are conducted.
• Staff access to data is strictly limited on a "need-to-know" basis.
• Two-Factor Authentication is provided.
• Suspicious activity is automatically detected and blocked.
• Data backup and disaster recovery plans are maintained.

While we make every effort to protect your information, it is not technically possible to guarantee complete security when transmitting data over the internet. If a security breach occurs, we will notify you immediately.

6 Data Retention Period

We retain your personal information only for as long as necessary:

• Information for active accounts is retained for as long as the account remains open.
• Even after an account is closed, certain information may need to be kept for a specified period due to legal obligations.
• Transaction records are retained in accordance with financial regulations.
• Once the necessary period has passed, information is securely deleted or anonymized.

7 Your Data Rights

As a tk9990 user, you have the following rights over your own information:

7.1 Right of Access

You may request a copy of the personal information we hold about you at any time.

7.2 Right to Rectification

You may request correction of any incomplete or inaccurate information in your account.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted, though this may not be possible if legal obligations apply.

7.4 Right to Restrict Processing

In certain cases, you may request that the processing of your information be limited.

7.5 Right to Lodge a Complaint

If you have any objection to our privacy practices, contact us directly. We will review your complaint promptly.

To exercise these rights, contact us via live chat or email ([email protected]).

8 Protection of Minors

tk9990 is for users aged 21 and above only. We do not intentionally collect any personal information from minors. We take age verification measures at the time of registration.

If we are informed that information from a minor has been collected by mistake, we will immediately delete that information and close the associated account. To learn more about responsible gaming, visit our Responsible Gaming page.

9 Third-Party Services

Our platform uses software from world-class game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe. These providers may have limited access to certain technical information in order to deliver their services. Each of them is governed by their own privacy policy.

When using the services of payment partners bKash, Nagad, Rocket, and Upay, you may also fall under their respective privacy policies. We recommend that you review the privacy policies of these services.

10 Policy Changes

tk9990 reserves the right to update this privacy policy from time to time. For any significant changes, we will take the following steps:

• The "Last Updated" date at the top of the page will be changed.
• For significant changes, a notification will be sent to your registered email.
• A notification will be displayed when you log in to the platform.

If you continue to use the platform after changes are made, you will be considered to have accepted the revised privacy policy. You are advised to review this page regularly.

11 Contact Us

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise your data rights, contact us through the following:

• 24/7 Live Chat Support (in Bengali)
• Email: [email protected]

Our support team is available 24 hours a day, 7 days a week according to Bangladesh Standard Time (BST, UTC+6). Privacy-related requests are generally completed within a reasonable time.

You can also find answers to common privacy-related questions on our FAQ page.